Refund policy

Try JawEase for 30 nights. If it isn’t right for you, email support@tryjawease.com with your order number within 45 days of delivery and we’ll refund your full order. The extra days give you time to start — your 30 nights don’t have to begin the day it arrives.

Guards you’ve already used: keep them. Because this is a personal oral device, we don’t resell returned items — there’s nothing to send back.

Unopened guards: we’ll email you a prepaid return label and a US return address. Please ship them back within 14 days of receiving the label. Return shipping is on us.

Either way, your refund covers the full order, including anything you keep. Refunds go back to your original payment method within 5–10 business days of approval. One refund per customer.

Damaged or wrong item: email us a photo within 30 days of delivery and we’ll replace it or refund it, your choice.